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To add a testimonial of your own, submit it on the Customer Survey page.
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"Dealt with AJ in the parts department, very knowledgeable and exceptional customer service. Fast delivery, I am in the military stationed overseas and the part arrived within a week. I will be using them again for future orders.
Thanks for your support, it is sometimes hard to get stuff shipped overseas."
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By: Jerry
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"After the purchase of my first bike when we got it home, I had found out that my Father had past away. Sam called me the next day to let me know all my paper work was done and ready to sign. When I informed Sam that my Father had past away, he gave his condolence's and told me not to worry about anything and he would FedEx all the papers to my home for me to sign when I could. When the FedEx envelope arrived, I opened it up and found a sympathy card signed by the staff at Dale's. To me, for a big company to take the time to sign a sympathy card showed me that this is truly a dealership that cares about their customers. For that reason, it has made me a loyal customer with Dale's Harley Davidson. I wish to express my sincere gratitude to the staff at Dale's and for making the purchase of my second Harley (NEW FLHX) an enjoyable experience and you have made me a lifetime customer with the customer service and care you showed to me. Thankyou, Jim "
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By: Jim Flora, IL
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"We are very pleased with the dealership at Dale's. We were looking for a Triglide. I say looking. We had looked at every dealer we had visited in the last two years. I could go on and on about that. But, to make a long story short, we couldn't come close to the deal we got at Dale's. We stopped there around Thankgiving. Talked to Billy about trading for a Trike.
Said it would be after the first of the year before they would have one. He keep in touch with us calling once a month, was not in anyway pushy about making this deal happen. He and Sam worked with us to make our dream of owning a new Triglide come true. Terri, helped us with accessorizing the Trike. Juanita also got a lot of guidance from the ladies in the motor clothes dept on the apparel she needed to have. For a safe and a comfortable ride.
We have nothing , but , good things to say about Dale's and their employees. This is the second bike we have bought from Dale's. Yes, the next one if there is a next one will be from Dale's too.
Thank you,
Floyd and Juanita "
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By: Floyd and Juanita Sullivan, IN
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"Another satisfying 2 hour ride this weekend to Dales !!! I just wanted to let everybody know that not only does the whole crew at your place treat you like family but I challenge any shop to beat the service or prices that Ricky Heck throws out in the service dept !!!! I witnessed him helping out several riders in off the highway from lending a tool to just good old fashion knowledge. Keeps those tools handy Ricky thats what sets your shop apart from ALL others you guys know how to do it !!!! "
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By: Troy Vincennes, IN
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"Best HD dealership in Illinois, there is no doubt about it. I would recommend you guys to anyone who wants treated right."
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By: Tom Litchfield, IL
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"we bought an 09 road glide it took my husband about 3 hrs to make up his mind ,everybody was very willing to work with him, they worked until they got him the deal he wanted,and upon delivery of the bike Bill remembered it was his Birthday that is service that's the kind of people we want to deal with."
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By: jack & cheryl bridgeport, IL
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"We just bought an 09 Superglide Custom and it is awesome!! All of the staff was great and Billy Heck especially gets a HUGE pat on the back! He was great. Everyone there was helpful, and I don't think there prices could be beat! A truly great experience!"
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By: Adam & Monica Lerna, IL
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"I recently purchased an 09 Ultra from Dale's. This is the 4th new Harley I have bought in 12 yrs and can honestly say I have never found anyone who worked any harder to get me on the bike I wanted, outfitted the way I needed, in the time I required and at a very competitive price than did Billy Heck. Terri did a stellar job as well. The folks at Dale's are amazing in their knowledge and dedication to service! Awesome! I coulnd't be happier with the way I have been treated!"
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By: Tom Evansville, IN
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"Dales is great! I just bought my first Harley, They made sure I had everything I needed, and threw in a brand new battery. All the staff was great. I felt welcome as soon as I walked in the door. I recently visited another local Harley Dealer and felt like an outsider even though i rode in on a Harley! If you need a bike, or just some friends Dales is the place to go. a+++++"
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By: lyle centralia, IL
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"JUST PURCHASED MY FIRST HARLEY DAVISON MOTORCYCLE. ITS A 2008 SOFTAIL FATBOY AND I LOVE IT. PAT YATES IN SALES DONE A GREAT JOB IN HELPING TO MAKE SURE IT WAS THE RIGHT BIKE FOR ME. PAT DID NOT PRESURE ME IN ANYWAYS LIKE I HAVE BEEN IN THE PAST FROM OTHER SALESMEN AT OTHER DEALERS. THEY HAVE A GREAT SELECTION OF NEW AND USED BIKES AND ARE MORE THAN WILLING WO HELP IN ANYWAY POSSIBLE. I WOULD RECOMEND DALES H-D TO ANYONE INTERESTED IN PURCHASING A H-D. GREAT JOB GUYS!!!!!!"
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By: CORY farina, IL
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"Just wanted to give Terri Smithy a pat on the back. No matter what I need or what "dumb" question I may have Terri ALWAYS comes through for me. I depend really heavily on her knowledge and she has NEVER let me down. Dales has come a LONG way from the old Dales on the south side and it is a very welcome change. Its nice to have a dealership where the people, from Matt all the way down the chain, really seem to care about their customers.
You guys are doing one hell of a job!! Keep it up!
Chris"
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By: Chris Odin, IL
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"Definatly worth the 3 + hour drive.......I would recommend Dales HD to anyone looking for a well kept used bike or new....keep up the good work"
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By: Terry Mason City, IL
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"I just got my 09 streetglide full custom or as JIM WOULD SAY BAD ASS. I would like to thank everyone at Dales for the great purchase i got there. With the help from Gary in sales Terri in parts and Jim in service.They all made my hole experiance worth while.They make you feel like part of there family.If you are looking for a dealership to treat you the best you can be treated then go check them out you won't be sorry..............."
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By: mark mount vernon, IN
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"I would like to personally thank the entire staff at Dales and commend them on an excellent job installing a new 113c.i. kit in my 08 softail / love it guys great job!"
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By: Larry Salem, IL
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"Shannon assisted me over the phone to buy a t-shirt as a Christmas gift. She was very helpful and the shirt arrived in 2 business days! Thanks for a great transaction.
Love the website, . Thanks again! "
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By: Anonymous Spencer, IA
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"Your parts manager AJ. Has bent over backwards helping me complete my Handlebar/Chrome lower change out. I am stationed overseas with the Air Force and being able to talk with a knowledgable parts staff makes the world of difference!! Without his help my bike and project would have failed!! Please pass on my thanks to an outstanding parts manager. When I return to Bellevile in a year or two Dale's will always be my first stop!!
Thanks
Jerry Linscott "
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By: Jerry APO , AE
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"Just wanted to contact you with my sincere thanks and appreciation for your help when I had a flat tire on poker run oct.5 2008 that started at your place.Was at 4th stop in Ashley,you guys just closed and were awesome to come pick up me and my girl,and take my bike and get us going again,you guys didnt have to do that and you did anyway.Much thanks to Terry in service dept for calling for us and much thx to Dan for getting us on the road again,we were thrilled to make it to last stop and meet up with our friends we were with,again thank you to Dales Harley Davidson,you've won us over and any service,parts or accessories,and when I decide to get a new bike,theres only one place I'll think of going....sincerely,Jim Schoonover"
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By: James Salem, IL
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"your staff is A#1. every time we visit,we are treated like friends. thanks!"
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By: J T MARION, IL
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"on 8/2/08 traded 07 ultra classic for 09 ultra classic.the 09 is not hot on back side when you stop ride 100/%batter then 07- 03 and2000 you owe it to your self to ride one its the best one i have rode david hankins litchfield ill ps you got love people at dales"
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By: david litchfield, IL
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"Several of my buddies have bought bikes over there & I have heard all good comments from them so me & another buddy came over there & he came home with a new 2008 Heritage & since then we have been back for my 5k service & just this weekend both new tires & his 5k service due to your excellent staff & "Jimmy" in the service dept you have our bussiness from now on !!! You guys have the whole package & we refer everybody our way to you it is a nice 2 hour ride over there and the end results are always satisfactory !!"
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By: Troy Vincennes, IN
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"I was with the "Run for the Wall" group out of California on May 20, 2008. My floor board rubber insert weathered away and needed replacement. The shop did not have OEM parts, but did have after market replacements. The Service writer performed his check of my bike and discovered the hand brake switch was not operating. The Service guys got my bike in and corrected in a very short time and the final bill was reasonable. I want to thank everyone for their outstanding support and quick response to my plight. I was able to rejoin the group later that day and continue my journey. JC. Knapp"
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By: J C Lompoc, CA
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"The team at Dale's is first rate! I have had the pleasure of doing business with them, have purchased two bikes, and recommended two friends do business with them. They both purchased bikes from Dale's! Since then, both have had nothing but positive comments on both their purchases and the follow-on service they have received. I look forward to a continued experience with Dale's. Happy "8th" Birthday!"
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By: luther Nashville , IL
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"though we are proably a year from buying, everyone was very friendly and helpful in helping us to decide on which model to get. Will do business with....."
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By: Terry Farina, IL
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"I just bought my first harley 08 flht and everybody at Dales was so helpfull and nice and courteous not at all what iwas expecting.I will recommend everybody make the trip to Dales h.d. I will definetly go back. "
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By: Dareth springfield, IL
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"I was very pleased with the Dealership. Gary and Sam treated my wife and I great. I wasn't sure what bike I wanted. I had it narrowed down to either a Heritage or Electra Glide Classic/Ultra Classic.
Gary showed us around the show room as well as the bikes on display outside. He asked if I would like to test ride some of the bikes. There was a number of bikes to choose from. I asked to try one of the Electra Glide's first then a Heritage. They have a great road to test ride on too.
Gary answered every question we asked, he knows the product inside and out.
We are very happy with the deal we made at Dale's.
If you are looking to buy or trade bikes. You needed to check out Dale's before make a deal some where else.
Floyd and Juanita Weger
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By: Floyd Oblong, IL
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"terri in parts is the best! she is always helpfull to me
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have the right parts for my hd, which happens to be
a 2004 lowrider.dales should be proud to have her as
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john m."
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By: john mt. vernon, IL
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"Visited your shop on 08/18/07. Very friendly staff and nice displays. Will defintly stop in again. MnM"
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By: Michael Astoria, IL
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"Gary was a wonderful salesman. He called us back and we didnt have to call him several times. We have never been treated so well when purchasing a vehicle. Everyone at Dales was super nice to us. We will continue to refer friends there. It was well worth our drive. We look forward to doing more business in the future with Dales and Gary. Thanks."
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By: Gary charleston, IL
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"Our sales person was the man. He very helpful. He called and sent a thank you note. Every one that we talked to was very nice. I've told all my friends about the way we were treated. After a long day and getting my bike late in the day. I didn't feel safe riding a strange bike home. We were brought home with bike by DALE'S truck. It was a life saver. Thank You very much. Spike & Phillis"
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By: LYLE TAYLORVILLE, IL
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"our experiance was great
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By: Anne St.Louis, MO
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"I want to thank Jill and Adam so much for their help one Saturday. I was buying ridding gear and they both went above and beyond the call of duty!"
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By: danielle fairfield, IL
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